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Eyelash Master
Position
Eyelash Master
Tech ID
1362808345
Age
27
Salary
7000
AED
Years of experience
4
Years
Marital Status
Single
English Fluency
Fluent
Ethnicity
Current Location
Portfolio
View Portfolio
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Experience
2019 November - Present **Beauty Business Owner, Kaye Beauty** - Deliver high quality treatments and ensure customer satisfaction. - Maintain inventory of supplies. - Handle administrative tasks such as scheduling appointments, maintaining client records, booking and carrying out consultations - Develop and implement strategies to attract new clients such as, promote services, products and discounts on social media including online competitions. - Keep updated records of costs and revenues (e.g. daily, monthly and quarterly) - Maintain a clean and organised work station 2021 March - Present **Revenue Protection Administrator, E.ON Energy** - Full administration duties including receiving and evaluating reports of suspected energy theft, determining liability for criminal and/or civil court proceedings - Analysing complex accounts for the recovery of costs and losses resulting from theft of energy - Review Crimestoppers reports to identify whether a Revenue Protection visit should be raised - Warrant authorisation - Corresponding with engineers in the field to make decision based on information gained to either exchange or disconnect the meter on site. - Liaise with external stakeholders (Police, DWP, Council, Banks, Insurance Comp) to complete DPA requests within agreed timescales 2019 June – 2021 March **Debt Collection Agency Support Advisor, E.ON Energy** - Resolving customer queries through third party Debt Collection Agencies - Checking evidence provided (eg. Tenancy agreements check in/out report, key return forms) by the customer when working on liability disputes - Managing all incoming correspondence - General administration responsibilities - Using several internal systems to respond DCA queries within SLA. 2017 March – 2019 June **SME – Correspondence/ Complaints, E.ON Energy** - Recording, resolving, and escalating complaints and to ensure that all complaints are logged correctly remaining 100% compliant. - Working with a team to deliver market leading customer satisfaction whilst ensuring that all queries answered within SLA - Managing all incoming correspondence - Managing a spread sheet of accounts until customer resolution has been reached 2016-2017 **Sales Agent, Web Help** - Communicating daily with customers and retailers - Outbound calls to retailers and customers - Handling and resolving customer complaints - Operating a Computer system and switchboard - Supporting vulnerable customers, who are in finance difficulty - Negotiating affordable plans by up selling/ cross selling
Education
- 4 GCSE’s Including English and Mathematics - Business (NVQ Level 2) - Business Administration (NVQ Level 2) - Travel and Tourism (NVQ Level 2) - Beauty Therapy (NVQ Level 2)
Duties & Skills
- Delivering high-quality beauty treatments - Maintaining inventory and handling administrative tasks - Developing and implementing client attraction strategies - Record keeping of costs and revenues - Administration duties in energy sector - Analysing accounts and handling theft cases - Managing incoming correspondence - Customer query resolution - Complaint resolution and escalation - Operating computer systems and switchboards - Supporting customers in financial difficulty - Knowledge of lash styles, diameters, lengths, and curls - Masterclass training in lashes - Perfectionism in beauty services - Listening and responding to customer needs - Competent user of Microsoft Programs (Word, Excel, PowerPoint)
