• Keep the reception neat and clean to give visitors a positive impression.• Ensure outstanding customer care.• Shampoo and blow-dry services.• Pedicures and manicures.• Listened to customer needs and preferences to provide targeted services.- Scheduling clients' appointments.- Sanitizing nail equipment and tools.- Cleaning, cutting and shaping nails according to clients' requests.- Providing hand and foot massages.- Applying nail polish or artificial nails.- Promoting product and completing sales transactions.- Setting up merchandise displays.- Assisting customers to locate specific products.- Greeting customers and providing answers to enquiries.- Scheduling appointments and ensuring the spa is operational within scheduled hours.- Ensuring the spa is clean and organized.- Preparing spa services for clients.- Handling customer complaints in a professional and courteous manner.- Offering spa services to clients.- Maintaining a professional appearance and demeanor.- Welcoming guests and greeting them upon arrival.- Managing reservations.- Providing accurate wait times while managing wait lists.- Escorting guests to assigned dining areas.- Providing menus and announcing waiter/ waitress names.- Maintaining a clean reception area.- Monitoring incoming calls and addressing customer's queries.
