PARTNERSHIP - SALON RECEPTIONIST JUNE 2023 to CURRENT, TRIVANDRUM, KERALA - Greet clients warmly upon arrival, check them in for appointments, and assist with scheduling, rescheduling, or canceling appointments as needed. - Answer phone calls and respond to inquiries regarding salon services, pricing, and availability, providing accurate information and creating a positive first impression. - Maintain the salon’s appointment book/calendar, ensuring appointments are booked accurately and efficiently. - Coordinate with stylists, technicians, and other staff to schedule appointments and manage client flow throughout the day. ASSISTANT - SALON ALL ROUNDER JUNE 2016 to JUNE 2023, TRIVANDRUM, KERALA - Escort clients to styling stations, treatment rooms, or waiting areas, and assist with draping and preparation. - Assist with various salon treatments as directed by stylists and therapists, providing support and enhancing the overall client experience. Clean and sanitize styling stations, tools, and other salon areas for client appointments, ensuring cleanliness, organization, and availability of necessary supplies and equipment. STAFF - CUSTOMER CARE EXECUTIVE JUNE 2014 to JUNE 2015, TRIVANDRUM, KERALA - Handle incoming calls, emails, and inquiries from customers regarding products, services, orders, and general assistance. - Listen attentively to customer concerns, complaints, and feedback, and respond promptly and professionally to resolve issues and provide solutions. - Assist customers with placing orders, processing payments, tracking shipments, and resolving any issues related to order fulfillment.
