Manager/Supervisor/ Receptionist\nZuri Beauty Lounge (Dubai, UAE)\nFebruary 2016 - August 2023\n➢ Successfully fulfilled the responsibilities of Salon Manager, Supervisor, and Receptionist concurrently, demonstrating exceptional multitasking and organizational skills.\n➢ Managed all aspects of salon operations, including staff management, client relations, sales and marketing, financial management, and administrative tasks.\n➢ Oversaw a team of hairstylists, estheticians, nail technicians, and receptionists, providing training, guidance, and support to ensure a high level of customer service and satisfaction.\n➢ Built and maintained strong relationships with clients, addressing concerns or complaints, managing appointments, and ensuring a positive salon experience.\n➢ Developed and implemented sales strategies, resulting in a significant increase in salon revenue.\n➢ Managed inventory, ordered products, and maintained salon equipment, ensuring compliance with health and safety regulations.\n➢ Handled financial management tasks such as budgeting, expense tracking, payroll, and financial reporting.\n➢ Conducted ongoing training and professional development programs for staff members to enhance their skills and stay up to date with industry trends.\n---\nReceptionist\n\nSoothe Group Company (Shima Beauty Lounge) Dubai, UAE\n\nFebruary 2011 – February 2015\n\n- Warmly greeted and welcomed clients upon their arrival at the salon, providing exceptional customer service and ensuring a positive experience.\n- Managed a busy phone system, answering inquiries, scheduling appointments, and resolving customer concerns or complaints.\n- Maintained an organized reception area, ensuring cleanliness and a professional appearance.\n- Efficiently managed the salon’s appointment book, scheduling and confirming client appointments, and maintaining accurate records.\n- Processed payment transactions, handled cash, and operated the POS system with accuracy and attention to detail.\n- Assisted in retail product sales by providing product information and recommendations to clients.\n- Collaborated with salon staff to ensure smooth operations, effective communication, and a cohesive team environment.\n- Managed inventory of retail products, restocked shelves, and placed orders as needed.\n- Assisted with salon administrative tasks, including filing, data entry, and maintaining client records.\n Receptionist\n\nCollection Prive (Lily Pond Spa) Dubai, UAE\n\nMay 2015 – February 2016\n\n- Answer and screen incoming calls\n- Organize incoming and outgoing mail and memos\n- Utilize MS Office, and Outlook fully in daily tasks and responsibilities.\n- Responded to queries promptly and in a friendly manner.\n- Managed and redirected client complaints\n- Followed up with client’s bookings\n- Updating client records\n- Handling staff information, requests, and letters\n- Ordering, receiving, and maintaining office and spa supplies.\n- Dealing with cash and payments\n- Provided reception duties on behalf of the team, which involved providing face-to-face contact for clients in a responsive and courteous manner.
