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Receptionist
Position
Receptionist
Tech ID
1688213837
Age
28
Salary
4500
AED
Years of experience
6
Years
Marital Status
Married
English Fluency
Fluent
Ethnicity
Kenya
Current Location
Dubai
Portfolio
View Portfolio
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Experience
PAUS Wellness/Spa/salon(Dubai) Position: Head receptionist Duration: Mar 2021 - Dec 2023 The Retreat Hotel (Accor group Dubai) Duration: June 2017 to Feb 2021 Position: Guest relation officer supervisor/ Receptionist The Adams Salon (Dubai) duration: Jan 2015 to May 2017 position: receptionist
Education
2010 – 2012: - unity college • diploma in hotel management • 2006–2009: - kambaa girls high school. • Kenya certificate of secondary education.
Duties & Skills
- Greet clients appropriately - Determine visitor needs in a professional manner - Serves visitors by greeting, welcoming, and directing them appropriately. - Handling queries and complaints via phone, email and general correspondence. - Keeping a track of online transactions. Receiving payments by cash or credit cards. - Explaining about the packages and services of the company to customers. - Maintaining other services (such as cleaners and maintenance). - Ensuring a high level of customer service and efficiency are delivered at all times. - Meeting and greeting vip guest in the lobby and escorting in the room. - Performing check-in and check-out. - accepting cash and giving change. - facilitates the arrival and departure formality for all the guest. - to address guest by name whenever possible. - preparing sparkles for guest who have special occasion. - preparing necessary reports. - to give welcoming drinks voucher to arriving vip guests. - informing the guest about the facilities of the hotel. - escort the vip guest to the room. - welcome guest to the hotel and show the way to the reception. - to ensure each guest receives the highest quality of service. - warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival - book and confirm appointments via phone and email - process transactions (cash and credit cards) and issue receipts - offer beverages and chat with clients who are in the waiting area - welcome walk-ins, answer questions about services and schedule appointments based on availability - inform clients about new services and discounts - cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
