SOFAB BEAUTY SALOON Dubai - 2 Years & 4Months Position: Saloon Operational In Charge Duration: 04/2022 - Current - Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations. - Streamlined inventory management for improved stock levels and reduced waste. - Mentored junior staff members, enhancing their skills and improving overall team performance. - Collaborated with sales associates to drive retail and meet monthly targets consistently. - Ensured exceptional customer service by promptly addressing inquiries, concerns, and complaints. - Trained new employees on company policies, procedures, and product knowledge for seamless onboarding experience. - Managed scheduling of staff shifts to ensure adequate coverage during peak hours. - Adhered to strict hygiene standards while handling cosmetic products to maintain customer safety. - Created custom makeup looks tailored specifically toward each individual’s unique features. - Processed payments, entering sales in register for prompt customer service. - Promoted additional products and services to increase sales numbers and revenue with diverse selection. Al Inakas Beauty Saloon - Sharjah Position: Senior Beautician Duration: 3-2020 to 4-2022 - Researched latest trends in hair and makeup to stay updated on color, style and technique. - Shampooed, conditioned, cut, colored and styled hair, following individualized client specifications and product recommendations to increase return customer base. - Investigated and resolved complaints to satisfy guests and maintain good business practices. - Promoted and sold service treatments, enhancements and upgrades to maximize revenue. - Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
