Customer Service: Proven ability to greet clients warmly, address inquiries, and ensure a positive experience from arrival to departure.
Appointment Scheduling: Proficient in managing appointment bookings, confirming appointments, and handling cancellations using salon management software.
Phone & Email Communication: Experience answering calls, responding to emails, and providing information about services, pricing, and availability.
Multitasking: Able to handle multiple tasks simultaneously, such as greeting clients, managing the schedule, and processing payments.
Sales and Product Knowledge: Comfortable upselling salon products and services, while maintaining a strong knowledge of salon offerings to inform clients.
Cash Handling & Payment Processing: Experience in handling cash, processing credit card payments, and managing transactions accurately.
Problem-Solving: Capable of managing client concerns or complaints professionally, ensuring satisfaction while maintaining a positive environment.
Team Collaboration: Able to work closely with stylists and other staff to ensure smooth operations and a seamless client experience.
These skills allow me to contribute effectively to the overall success of the salon while providing excellent service to clients.
Time management, Problem Solving, Critical Thinking, Capacity to supervise, Multi-tasking, Team Player, Advanced
• Update client records with contact and billing details, appointments and services offered • Manage our call center • Maintain a tidy reception area • Maintain confidentiality of information regarding clients and company
