Jr. Spa Operations Manager / IRayya Wellness | 2023 - October 31, 2024
- Managed 3 branches: The First Collection Dubai Maria, Ramada JBR, Millennium Place Dubai Marina
- Oversaw daily spa and shop operations, including scheduling and client correspondence
- Maintained spa facility, promoted relaxing environment, and fostered positive customer rapport
- Hired and trained new employees on spa procedures
Supervisor / Rayya Wellness | October 2021- 2023
- Expertly handle spa appointment bookings, changes, andcancellations with accuracy
- Deliver exceptional customer service by warmly greeting and acknowledging all spa visitors
- Maintain cleanliness and organization of locker room and relaxation area for optimal guest experience
- Efficiently manage spa operations, ensuring adherence to Standard Operating Procedures
Senior Receptionist / Sharjah Golf and Shooting Club | 2018 - 2021
