Acknowledge and greet everyone who enters and leaves the premises.
Ensuring calls, emails, and social media inquiries and bookings are timely attended.
Processed transactions (cash and credit cards) and issue receipts to the customers.
Providing the callers or guest fully-detailed descriptions and understanding of SPA treatments, packages, and services.
Conduct and provide training to newly hired ensuring adapting the rules and services.
Developed relationships with the existing and new clients.
Updating client’s register-profile in system including other services like sales progress reports.
Update the management for every new enquiry received from new guest.
Initiate cross-selling and up-selling of packages or new promos. Offer privilege discounts as necessary.
Provide Daily Reports after shifts to owners.
• Well-versed Microsoft Office (Word,Excel), Internet, & System Application
• CRM, POS, Shedul Fresha Systems
• Expert in Customer Service
• Leadership Skill and Team Oriented
• Multi-tasking and Time Management
• People Management, Trainor, andSupervisory Skills
• Basic Life Support – First Aid
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