- Strategy development
- Organisation
- Public relations
- Customer service
- Innovative thinking
- Excellent planning skills
- Negotiation skills
- Ability to multi-task
- Work to deadlines
- Welcoming clients as they arrive at the salon, providing a friendly and professional first point of contact.
- Managing the salon's appointment book, scheduling appointments for clients, and ensuring the appointment calendar is organized efficiently.
- Handling incoming phone calls and emails, providing information about services, pricing, and availability, and addressing client inquiries and concerns.
- Managing the check-in and check-out process for clients, including collecting payment, processing transactions, and issuing receipts.
- Coordinating with salon staff to ensure clients are attended to promptly and efficiently, including notifying stylists or technicians of their next appointments.
- Handling the phone calls and mails and Providing guidance and support to the customers about the services.
- Regular monitoring of customer payments proactively to avoid delays.
- Acted as a liaison between office accounts and other team for the proper service commitments.
- Planning and organizing travel arrangements for Managers, Maintaining supply inventory and ordering and delivering supplies as needed.
- Coordinate logistics such as booking flights, arranging ground transportation, and securing necessary travel documents (e.g., visas, passports).
- Scheduling appointments and reserving rooms for meetings. Maintain the filing and storage of official documents in accurate manners.
- Payment follow-up and preparing the monthly reports.
- Catering to customer Phone calls and diverting the call the relevant department for a advanced form of query resolution.
- Maintaining supplies of sales presentation of materials, including slides and brochures.
- Respond to complaints from customers and give after-sales support when requested.
- Assisting clients with product purchases, providing recommendations, and processing retail sales transactions.
- Keeping the reception area clean, organized, and welcoming for clients, including restocking retail products and keeping reading materials up-to-date.
