Key Account Manager | Lazada Singapore - Concentrix Daksh Services Philippines | Sep 2017 – May 2024
-Managed over 50 key accounts for Lazada Singapore, driving a 20% increase in seller ratings and achieving anaverage retention rate of 95%
-Provided strategic insights and data-driven recommendations to improve seller performance, resulting in a 15% boostin overall sales
Virtual Assistant | Affiliate Marketing & Amazon Product Manager - Hoolaroo UK | May 2023 – Dec 2023
-Coordinated affiliate marketing campaigns that resulted in a 15% increase in sales for Amazon products
-Optimized Amazon product listings and responded to customer inquiries, improving customer satisfaction by 10%
Social Media Manager & Event Planner - So, coffee? by SMKD | Feb 2021 - Dec 2023
-Developed and executed engaging social media content for Facebook and Instagram, growing online presence andincreasing sales by 25%
Customer Retention Specialist | Dish TV US - CVG Philippines, Inc. | Nov 2013 – Sep 2017
-Retained customers by offering personalized solutions, resulting in high customer retention and loyalty
-Consistently exceeded performance targets through negotiation, problem-solving, and excellent customer service
Customer Service Representative | Virgin Mobile US - Results Manila Inc. | Sep 2012 – Jul 2013
-Assisted customers with billing, technical, and account-related concerns, improving customer satisfaction and loyalty.
