Inventory Management, Excellent listener, Friendly, courteous, & service oriented, Poised under pressure, Team Management, Recruiting & hiring talent, Quality assurance, Solid written & verbal communicator, Scheduled and confirmed appointments and maintained calendar, Served as liaison between clients and spa staff to ensure an optimal client experience, Maintaining close contact with clients, receiving feedback from clients, Admin task, Responsible for office administration, ensuring following the hotel SOP, training newcomers, stock control and inventory of spa retail and professional products, Up selling, rebooking ensuring increase of spa revenue and treatment time utilized, Handling both internal and external hotel spa guest.
Customer Service Specialist with a warm and friendly demeanor.
Skilled and conflict resolution. Team builder who is acutely attentive to employee and clients’ needs. Punctual problem solver and avid multitasker. Track record of being an essential part of the management team and instrument in providing effective solutions that produce immediate impact and contribute to the establishment’s long-term success. Worked with various nationalities.
