1. Team Leadership and Oversight:
Managed a team of 45 staff, ensuring their productivity and adherence to salon protocols. Conducted regular checks of their kits and trolleys to maintain professional standards.
2. Regulatory Compliance:
Performed weekly reviews of staff files to ensure compliance with UAE labor laws and timely updates of required documentation.
3. Operational Excellence:
Ensured all salon areas, including wax rooms and other workstations, were clean, organized, and up to hygiene standards.
4. Customer Service Training:
Trained staff to deliver exceptional customer service, emphasizing attentiveness, communication skills, and professionalism.
5. Staff Presentation:
Monitored staff cleanliness and dressing standards to maintain a polished and professional image aligned with the salon’s brand.
Customer Service, Team Leadership, Business development, Sales expertise, Operations management, Customer service awareness, Key Performance Indicator monitoring, Excellent work ethic, Engaging leadership style, Quality Assurance, Sales professional, Proficient in MS Office, Human resource management
