RECEPTIONIST SUPERTRIM LADIES AND GENTS SALON APRIL 10, 2023 - MAY 5, 2025
- Greet clients as they arrive and ensure they feel welcome and comfortable.
- Answer phone calls, emails, and online inquiries, providing information about services, pricing, and salon policies.
- Assist clients with booking, rescheduling, and confirming appointments.
- Handle customer concerns or complaints in a polite and professional manner, directing them to the appropriate person when needed.
- Manage and update the salon appointment booking system.
- Ensure there are no double-bookings and that clients are seen at their scheduled time.
- Notify clients of appointment reminders or changes.
- Process client payments and maintain records of transactions.
- Maintain salon calendars and ensure adequate staff coverage for peak times.
- Keep track of client preferences and update personal details as needed.
- Assist with inventory management, such as ordering salon supplies and products.
- Maintain cleanliness and organization of the reception area.
- Assist in general administrative tasks as needed, including data entry and filing.
- Handle incoming mail and packages for the salon.
SALES ASSOCIATE SM HYPERMARKET BACOLOD CITY, PHILIPPINES JAN 2019 - FEB 2023
- Engage customers in a friendly and professional manner to understand their needs.
- Assist with product inquiries, provide recommendations, and guide customers through the purchase process.
- Handle customer complaints or issues with patience, ensuring a positive resolution.
- Actively promote and upsell products to meet or exceed daily sales targets.
- Stay informed about current promotions, store policies, and product knowledge.
- Replenish merchandise and organize shelves, racks, and displays to maintain a visually appealing store.
- Support visual merchandising plans and ensure pricing and signage are accurate.
- Operate POS systems accurately for sales, returns, and exchanges.
- Process cash, card, and digital payments securely.
- Maintain cleanliness in the work area including fitting rooms, counters, and floors.
- Monitor inventory levels and report low stock or discrepancies to the supervisor.
- Work closely with other team members to ensure smooth store operations.
- Participate in stocktaking, tagging, and receiving new shipments.
- Follow company procedures and contribute to a positive team environment.
SALES ASSOCIATE/ CASHIER ROBINSONS MALL BACOLOD CITY, PHILIPPINES APR 2015 – JAN 2019
- Welcome customers warmly and assist them in finding products that suit their needs.
- Explain product features, benefits, promotions, and pricing to encourage purchases.
- Offer suggestions and upsell complementary products when appropriate.
- Provide professional, friendly, and efficient service at all times.
- Handle customer complaints or concerns courteously and escalate if needed.
- Operate the cash register and handle all transactions: sales, returns, and exchanges.
- Accept cash, credit/debit cards, mobile payments, and gift cards securely and accurately.
- Count and balance the cash drawer at the beginning and end of the shift.
- Issue receipts, change, and refunds as per store policy.
- Ensure accuracy and integrity of all transactions handled money responsibly.
- Restock shelves, arrange displays, and keep the sales floor clean and organized.
- Monitor product levels and inform the manager of low or out-of-stock items.
- Assist in receiving new shipments, tagging, and inventory counts.
- Maintain cleanliness in the checkout area and throughout the store.
- Follow all company policies, including safety, security, and loss prevention procedures.
- Work as part of a team to achieve sales targets and store goals.
- Participate in training sessions, team meetings, and store events.
