Critical Thinking
Customer Service Orientation
Proficient in using CRM software
Flexibility and Adaptability
Multitasking
Problem Solving Skills
Attention to Detail
Communication Skills
Responding to customer inquiries via phone, email or chat in a timely and professional manner
Assisting customers with product or service related to questions or issues
Providing customers with information about products, services, and promotions
Processing orders, returns and exchanges
Collaborating with other departments to resolve customer issues Maintaining accurate records of customer interactions and transactions
Adhering to company policies and procedures, including privacy and security measures
