01/2020 - Current Owner DonCat Cosmetics S.r.l., Tusa, Italy
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Aligned branding initiatives and sales strategies with client goals.
- Supported company goals through careful reinvestment of profits.
- Motivated employees to consistently improve performance through company-wide incentive plans.
- Created vision and mission for Lookmaker Academy Sicilia company and kept employees focused on achieving both.
- Spearheaded revenue growth through sales, new and enhanced product development and new market penetration.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
01/2020 - 05/2022 Hairdresser Free Lance Lookmaker Academy Sicilia Di Giusy Catanese, Tusa, Italy
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
06/2012 - 05/2016 Owner Alterego Hairstyle, Tenerife, Spain
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Aligned branding initiatives and sales strategies with client goals.
- Improved records management systems for leases and contracts to boost renewals timeliness.
09/2000 - 10/2011 Owner Fashion Art Hair Designer, Rome, Italy
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and monitored promotional approaches to increase sales and profit levels.
- Optimized team hiring, training and performance.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Developed key operational initiatives to drive and maintain substantial business growth.
