Oversee daily salon operations, ensuring smooth workflow and exceptional client experience.
Supervise and support a team of beauticians, therapists, and reception staff to maintain high service standards.
Manage staff schedules, appointments, and performance evaluations to ensure optimal productivity.
Maintain a professional, clean, and welcoming salon environment that reflects the brand’s image.
Handle client inquiries, complaints, and feedback with professionalism and efficiency.
Plan and implement marketing strategies, social media promotions, and seasonal offers to increase client engagement and sales.
Monitor inventory levels, place orders for products and supplies, and manage vendor relationships.
Ensure compliance with all health, safety, and hygiene regulations.
Track financial performance — daily cash flow, service revenue, and product sales — to meet business targets.
Conduct staff training and coaching to enhance skills, product knowledge, and customer service.
Build strong client relationships to encourage loyalty and repeat business.
Collaborate with management and marketing teams on business development and new service introductions.
Manage salon software systems (appointments, CRM, reporting) accurately and efficiently.
Prepare monthly performance reports and suggest improvements for operational efficiency
