Front Desk & Reception Management, Patient & Client Relations, Appointment Scheduling (Zenoti, Fresha, MS Outlook), Medical & Dental Terminology, Insurance Coordination & Billing Support, Customer Service Excellence, Sales, Cross-Selling & Upselling, Marketing & Social Media Promotion, CRM Systems & Database Management, Cash Handling & POS Systems, Multitasking & Time Management, Problem Solving & Conflict Resolution, Professional Communication (English & Arabic), Negotiation & Persuasion Skills, Team Collaboration & Support, Tutoring & Training (Medical & Dental Subjects), Professional Telephone Etiquette, Confidentiality & Patient Data Protection, Adaptability in Fast-Paced Environments.
I have solid experience working as a receptionist in both beauty and medical environments, which helped me develop strong customer service skills and the ability to handle clients professionally. I am confident in managing bookings, greeting clients, answering calls and WhatsApp inquiries, handling payments, and organizing the daily schedule to ensure smooth workflow.
I am familiar with salon and clinic front-desk operations in the UAE, including dealing with walk-in clients, promoting services and offers, explaining treatments, and supporting the team during busy hours.
I am highly organized, fast at learning new systems, and able to work in a multicultural environment. I always maintain a positive attitude and ensure that clients receive a welcoming and professional experience from the moment they enter.
