- Body Scrub - Waxing - Balinese Foot Ritual - Deep Tissue Massage, Oil massage, Stone massage, Aromatherapy, Mother to Be/Pre-Natal massage, Facials, Moroccan Bath, Swedish Massage, Body Wraps, Hot Stone Massage, Cellulite Body Treatments
- Ensuring that all guests are warmly and positively welcomed and that the spa team nurture their relaxation, comfort and enjoyment in the spa.
- Possess full product knowledge, sales protocols and spa operations of the spa therapy team.
- Participating in daily operations meetings with the spa team.
- Up-selling spa services and retail products meeting personal and budgetary targets.
- Delivering Spa treatment protocols to guests up to the highest technical and service standard.
- Treating with confidentiality any information disclosed by clients during the course of their visit
- Interacting and communicating effectively with clients, team members, guests and the management team.
- Maintaining the facility in peak sanitary condition at all times and report any equipment deficiencies.
- Providing a service culture that proactively manages complaints to ensure service recovery.
- Maintaining locker rooms in a tidy manner and ensure all amenities are stocked.
- Preparing rooms for treatments according to specified guidelines.
- Following all safety and sanitization policies.
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