Operations Manager (Team Member)
The Loft Fifth Avenue Beauty Lounge
May 2024 – Present
• Led operations to improve workflow efficiency and service quality
• Managed budgeting, financial planning, and performance tracking
Senior Area Operations Manager
Tips and Toes Wellness and Spa (Omorfia Group)
Jul 2020 – Apr 2024
• Managed multi-location operations and team of 150+ staff
• Implemented strategies to improve efficiency, reduce costs, and increase client satisfaction
Customer Success Manager
Tips and Toes Wellness and Spa (Omorfia Group)
Jan 2019 – Jun 2020
• Managed client relationships and retention strategies
• Aligned services with business goals to maximize value
Team Leader, Sales Operations
Vistaprint Tunisia
Aug 2017 – Nov 2018
• Managed operations projects, team performance, and process improvements
Customer Relationship Executive
Vistaprint Tunisia
Jan 2016 – Jul 2017
• Managed client relationships and identified process improvements
Salon / Beauty Operations Management
• 7+ years in beauty industry management
• Operations, team leadership, and workflow optimization
• Regulatory compliance and process improvement
• Strategic planning and business development
• Partnerships, public relations, and team performance management
