RECEPTIONIST 2023 Dec - 2025 BEAUTY ROOM SALON - DUBAI, UAE - Welcomed clients warmly and ensured a comfortable, professional salon experience - Managed all incoming calls, inquiries, and appointment bookings using salon software. - Handled front-desk operations including check-ins, billing, payments, and receipts. - Maintained client records, updated service history, and ensured accurate data entry. - Resolved customer complaints professionally and ensured high customer satisfaction RECEPTIONIST 2021 - 2023 QATAR - MINIPOLIS PLAY AREA - Welcomed children and parents, ensuring a safe, friendly, and engaging environment. - Managed front-desk operations including check-ins, ticketing, wristbands, and entry registration. - Handled cash, card payments, daily sales reports, and maintained accurate records. - Assisted parents with inquiries regarding play zones, safety rules, timings, and promotions. - Answered phone calls, managed online inquiries, and handled customer appointments. EXECUTIVE SECRETARY 2018 - 2021 LANDMARK INTERNATIONAL COLLEGE - RWANDA - Provided high-level administrative support to senior management, ensuring smooth daily operations. - Managed schedules, meetings, appointments, and academic calendars for department heads. - Handled official correspondence, emails, memos, and document preparation with accuracy and confidentiality. - Maintained confidentiality of sensitive academic and administrative information. - Assisted faculty and administrative teams with daily tasks to enhance workflow efficiency.
