• Warmly greeted clients and ensured smooth check-in with beauticians.
• Booked and confirmed appointments via phone and email.
• Processed transactions (cash/credit) and issued receipts.
• Promoted additional services and products through brochures and gift cards.
• Updated client records and maintained confidentiality.
• Managed call center operations and maintained a tidy reception area.
• Restocked supplies, submitted purchase orders, and prepared staff attendance reports.
• Assisted in balancing employee schedules with customer appointments
- Time Management
- Problem Solving and Critical Thinking
- Knowledgeable in Fresha App
- Capacity to Supervise
- Multi-tasking
- Team Player
- Strong customer service and communication skills
- Experience welcoming clients and responding to enquiries
- Managing appointment bookings and maintaining records
- Knowledgeable in salon booking systems (Zenoti and Fresha)
- Experience in SAP Business for inventory management
- Handling payments and completing administrative tasks
- Effective performance in fast-paced environments
- Reliable, well presented, professional, and courteous manner
- Collaborative work with salon team
- Greeting clients and ensuring smooth check-in with beauticians.
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