Cashier & Salon Receptionist | Jan-2024 - NOW
Hair Fusion Salon, UAE
- Greet customers warmly and provide assistance with their purchases.
- Answering an average of inbound and outbound calls per day by addressing customer inquiries, solving problems and providing new product information.
- Handling cash transactions by taking payments for multiple services for the client.
- Maintain an accurate cash drawer, perform cash counts, bookkeeping and report discrepancies to management.
Customer Service Representative | Aug-2022 - Apr-2023
Sudani Call Center, Khartoum / Sudan
- Answered 10+ calls per hour, exceeding target call rates by 16%.
- Maintained a professional, friendly demeanor with customers at all times, receiving 130+ positive customer reviews.
- Established knowledge of protocols, answering customer inquiries and reducing wait times by 7+ minutes.
- Took 55+ customer orders per shift and made outbound calls for delivery delays or billing issues.
Secretary | Jun-2019 - Apr-2022
Eritrean Group to assist cancer case, Khartoum / Sudan
- Answering incoming phone calls and emails, as well as accurately conveying messages.
- Responsible for Receiving financial aid for patients.
- Recording and filing patients' information, such as personal particulars and medical history.
- Organize and manage monthly seminars for people awareness about cancer disease.
- Maintaining an organized filing system and keeping all records of medical information confidential.
