Led recruitment, onboarding, and training for front-line staff and service teams. Strengthened daily operations, client scheduling, and service delivery to enhance guest experience. Implemented follow-up and retention strategies, improving repeat client engagement. Coordinated inventory, reporting, and supplier relations to maintain smooth operations. Optimized operational workflows and team communication aligned with premium service standards. Directed daily spa operations and supervised multi-shift teams, ensuring consistent high-quality guest experiences. Executed preopening setup, including SOPs, service menus, and staff training plans. Trained and coached staff, improving service efficiency, team morale, and client satisfaction. Monitored operational metrics and guest feedback to maintain excellence in service delivery. Managed multi-shift operations, ensuring smooth spa workflow and high customer satisfaction. Implemented guest service strategies, increasing repeat bookings and loyalty program participation by 15%. Full operational management, staff recruitment and training, scheduling, SOP development, inventory and supplier coordination, client experience management, and revenue growth through upselling and retention strategies. Managed multi-shift teams, supported pre-opening projects, ensured hygiene and compliance standards, and consistently delivered high service quality in premium environments. Led recruitment, onboarding, and training for front-line staff and service teams.
