○ RECEPTIONIST | MAY 2025 - PRESENT
VELVET TOUCH SPA (RAMADA HOTEL JBR), DUBAI
- Welcomed and registered guests with a courteous and professional attitude
- Managed appointments, modifications, and cancellations using booking software like Fresha and Infrasys
- Coordinated with therapists and staff to ensure timely and high-quality service delivery
- Assisted clients in selecting personalized treatments and spa packages
- Handled payments, invoicing, and daily cash operations
- Responded to phone calls, emails, and inquiries in English
- Resolved guest complaints efficiently, ensuring customer satisfaction
- Maintained a clean and organized front desk area in line with spa standards
○ RECEPTIONIST | FEB 2022 - MAR 2025
ARMONIA ESTETICA, ADRIA
- Welcoming clients with courtesy and professionalism, ensuring a positive experience from first contact
- Handling phone calls for information, appointment bookings, and confirmations
- Planning and organizing the daily schedule of salon professionals (hairdressers, beauticians, etc.)
- Using salon management software to input appointments, client information, and services provided
- Managing the cash register, including opening/closing procedures and issuing receipts and invoices
- Promoting services and retail products through up-selling and cross-selling techniques
- Coordinating between departments to ensure timely and efficient client service
- Monitoring product inventory and assisting with restocking and supply management
- Resolving client complaints or issues promptly while maintaining high standards of customer care
- Maintaining a clean and professional reception area in accordance with brand standards
○ SECRETARY | JAN 2020 - JAN 2022
TECNORETE REAL ESTATE AGENCY, VENICE
- Welcoming clients at the office and handling phone and email communications in a professional, client-focused manner
- Organizing appointment schedules for real estate agents and coordinating property viewings
- Drafting and managing contractual documents (purchase proposals, mandates, preliminary agreements, etc.)
- Publishing and updating real estate listings on online platforms and social media channels
- Filing administrative and management documents in both digital and paper formats
- Assisting with bureaucratic procedures, property surveys, floor plans, and energy certifications
