Area Manager | NBAR (The Grooming Company) – Dubai | 2023 – 2024
- Oversaw multiple salon branches, ensuring performance and brand consistency.
- Managed staff scheduling, payroll, utilisation, inventory, and hygiene compliance across locations.
- Monitored client satisfaction, resolved complaints, and supported marketing campaigns.
- Achieved sales targets through strategic planning and operational excellence.
Customer Service & Client Outreach Manager | Nails Studio – Abu Dhabi | 2015 – 2023
- Directed a 15-person call center and client relations team handling VIP clientele.
- Enhanced customer satisfaction through proactive communication and issue resolution.
- Implemented best practices in client care and contributed to service improvement plans.
- Managed public relations initiatives and competitor analysis for business growth.
- Trained new agents and strengthened customer loyalty through consistent engagement.
Restaurant Manager | Beit Misk – Erbil, Iraq | 2013 – 2015
- Led daily restaurant operations, including inventory, staffing, and supplier negotiations.
- Ensured high service standards and streamlined supply chain processes.
Accounting Executive | Accounting Services Office – Amman, Jordan | 2012 – 2013
- Prepared financial reports, asset entries, and forecasts for management decisions.
Head Waitress | Pizza Hut – Beirut, Lebanon | 2009 – 2012
- Supervised waitstaff, trained new employees, and ensured exceptional guest service.
