• Making sure the smooth operation of the reception
• Book and confirm appointments via phone and email
• Process transactions (cash and credit cards) and issue receipts. End day settlement of CC transactions.
• Strictly follows rules of the management and act as the model for all of the employees.
• Offer beverages and chat with clients who are in the waiting area
• Deal with customer complaints in calm and respectful manner.
• Welcome walk-ins, answer questions about services and schedule appointments based on availability
• Inform clients about new services and discounts
• Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
• Update client records with contact and billing details, appointments and services offered
• Inform clients about new services and discounts
• Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
• Update client records with contact and billing details, appointments and services offered
• Maintain a clean and tidy reception area
• Order business cards, brochures and stationery as needed
• Create daily sales reports at the end of the operation and report together with the daily expenses.
• Respond to and take appropriate actions and Report to managers relating to safety and damages.
• Responsible for Maintaining the cleanliness and stocks of the mini bar for salon guests/clients.
• Making sure the smooth operation of the reception
• Book and confirm appointment via phone and Whasup messages by Altegio system
• Process transactions (cash and credit cards) and issue
• receipts End day settlement of CC transactions
