Receptionist
Position
Receptionist
Tech ID
2764560568
Age
24
Salary
5000
AED
Years of experience
2
Years
Marital Status
Married
English Fluency
Fluent
Ethnicity
Philippines
Current Location
Dubai
Portfolio
View Portfolio
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Experience
Company: Expatrade Global LLC Name of Project: Conferences in Middle East and Australia / Infrastructure, etc. Position: Account Manager / Sales Executive Location: Arjaan Office Tower, Dubai Media City Duration: March 13, to May 14, 2024 Company: Melodica Name of Project: Music And Dance Academy Position: Receptionist cum Admin, Sales Representative, Customer Service Duration: September 26, 2023 to February 26, 2024 Company: Eclat Avenocus Salon Name of Project: Nails and Spa Position: Receptionist/Sales Associate Location: Binousqat Center, Alrashidiya DUBAI Duration: August 8, 2022 to September 11, 2023 Company: ALORICA MJ PLAZA Name of Project: BPO Position: FORMER SALES REPRESENTATIVE Account Name: AMAZON Duration: August 17, 2017 to November 07, 2020 Location: Manila, Philippines
Education
Bachelor of Science in Architecture 2018 - 2019 TECHONOLGICAL INSTITUTE OF THE PHILIPPINES Senior High School: University of the East Recto / Manila 2015 – 2018 SECONDARY: SAINT JUDE COLLEGE Maria Clara Dimasalang 7th honorable mention (Grade 10) 2011-2015
Duties & Skills
Answering phones from customers professionally and responding to customer inquiries and complaints. Researching required information using available resources. Handling and resolving customer complaints regarding product sales to customer service problems. Providing customers with the organization’s service and product information. Identifying, escalating priority issues and reporting to the high – level management. Routines inbound calls to the appropriate resources. Following up complicated customers' calls where required. Completing call notes and call reports as necessary and updating them in the CRM. Obtaining and evaluating all relevant data to handle complaints and inquiries. Recording details of comments, inquiries, complaints, and actions taken. Managing administration, communicating and coordinating with internal departments. Handled successfully 100+ phone calls daily with no complaints during the last 3 years. Greeted customer, signed them in, and directed them to their destination. Successfully managed information, including customer records and billing 100% accuracy. Contribute positively to a strong culture an environment. supporting team goals and creating positive relationship with team members Opening or Closing task while keeping accurate account of money exchanges Providing excellent service to members/guest by answering phone calls, setting appointments using the online system Fresha / Mindbody, greeting members/guest upon arrival.
