Answering phones from customers professionally and responding to customer inquiries and complaints. Researching required information using available resources. Handling and resolving customer complaints regarding product sales to customer service problems. Providing customers with the organization’s service and product information. Identifying, escalating priority issues and reporting to the high – level management. Routines inbound calls to the appropriate resources. Following up complicated customers' calls where required. Completing call notes and call reports as necessary and updating them in the CRM. Obtaining and evaluating all relevant data to handle complaints and inquiries. Recording details of comments, inquiries, complaints, and actions taken. Managing administration, communicating and coordinating with internal departments. Handled successfully 100+ phone calls daily with no complaints during the last 3 years. Greeted customer, signed them in, and directed them to their destination. Successfully managed information, including customer records and billing 100% accuracy. Contribute positively to a strong culture an environment. supporting team goals and creating positive relationship with team members Opening or Closing task while keeping accurate account of money exchanges Providing excellent service to members/guest by answering phone calls, setting appointments using the online system Fresha / Mindbody, greeting members/guest upon arrival.