SALON RECEPTIONIST SKAF HOTEL SPA, DUBAI - Warmly greet clients, walk them to the proper beauty station and inform the assigned beautician of their arrival - Book and confirm appointments via phone and emails - Process transactions (cash and credit cards) and issue receipts - Offer beverages and chat with client who are in the waiting area - Welcome walk-ins, answer questions about services and schedule appointments based on availability - Inform clients about new services and discounts - Cross sell services and products when appropriate (e.g. through informative brochures and gift cards) - Update clients’ records with contact and billing details, appointments and services offered - Manage our call center - Maintain a tidy reception area - Order business cards, brochures and stationary as needed SHARAF DG DUBAI, UAE Customer care Executive - Responsible for interacting with clients and solving their queries - Maintaining the records of customer interactions and follow-up with clients - Provided feedback of the clients to the concerned departments and authorities so as to improve the services - Identified and evaluated opportunities improving the process and customer experience - Handled incoming questions from the clients - Followed ensuring relevant actions were taken on clients’ complaints - Maintained goals by meeting customer satisfaction, call times and upgrading of services