Receptionist
Position
Receptionist
Tech ID
2764638932
Age
29
Salary
4000
AED
Years of experience
1
Years
Marital Status
Married
English Fluency
Fluent
Ethnicity
Uganda
Current Location
Dubai
Portfolio
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Experience
SALON RECEPTIONIST SKAF HOTEL SPA, DUBAI - Warmly greet clients, walk them to the proper beauty station and inform the assigned beautician of their arrival - Book and confirm appointments via phone and emails - Process transactions (cash and credit cards) and issue receipts - Offer beverages and chat with client who are in the waiting area - Welcome walk-ins, answer questions about services and schedule appointments based on availability - Inform clients about new services and discounts - Cross sell services and products when appropriate (e.g. through informative brochures and gift cards) - Update clients’ records with contact and billing details, appointments and services offered - Manage our call center - Maintain a tidy reception area - Order business cards, brochures and stationary as needed SHARAF DG DUBAI, UAE Customer care Executive - Responsible for interacting with clients and solving their queries - Maintaining the records of customer interactions and follow-up with clients - Provided feedback of the clients to the concerned departments and authorities so as to improve the services - Identified and evaluated opportunities improving the process and customer experience - Handled incoming questions from the clients - Followed ensuring relevant actions were taken on clients’ complaints - Maintained goals by meeting customer satisfaction, call times and upgrading of services
Education
2014 – 2015: Multi-tech business institute (Diploma in business) 2012 – 2013: Makindye s.s.s (U.A.C.E certification) 2008 – 2011: Kampala s.s.s (U.C.E certification)
Duties & Skills
- Customer service - Cash handling - Team player - Microsoft office literate - POS Handling i.e. squirrel, SAP, 7rooms - Familiar with seven rooms software and SAP - Cash Handling - Ability to answer calls from clients - Cross-sell of different products and up sell - Ability to solve clients complaints - Positive attitude - Target oriented - Re-stock the products - Advise clients depending on their hair texture on which products best fit their hair texture. - Warmly greet clients, walk them to the proper beauty station and inform the assigned beautician of their arrival.
