06/2023 - 12/2023 Receptionist and Customer Service Representative Bedashing Beauty Lounge L.l.c, Dubai, UAE - Handling payment and deliveries - Dealing with customers and ensure their satisfaction each time online or in the salon - Arrange booking by phone, online and social media - Assisting customers for their needs, for example, wanting specific tech or service - Sale products and service for customers each time, and always push for upsell 03/2022 - 04/2023 Operation Executive / Front Desk Officer Mashwani Shipping L.l.c, Dubai, UAE - Monitoring operational performance of both internal and external service providers - Communicating with upper management to develop strategic operations goals - Providing a workplace setting that is conducive to productive work - Developing strategic long-range plans to achieve strategic objectives - Efficiently used Microsoft Excel to organize business data and budget reports and converted them into pivot tables - Experienced with using word and excel 02/2020 - 03/2021 Front Desk Agent / Customer Service Representative KT Hotel, Blida, Algeria - Performed variety of administrative, reception and office procedures - Worked to promote company values and achieve a high level of customer satisfaction - Maintained an update knowledge of firm services and offering - Assisting manager in performing daily operations in the receptionist area - Developed departmental objectives, work schedule, budget and policies - Improved customer service ratings through prompt responses to requests 01/2019 - 06/2019 English Teacher Lycée Malk Al Berkani, Tipaza, Algeria - Contribute to student learning, growth and advancement - Developed constructive feedback on homework to drive attainment - Demonstrate academic competence in the subject area(s) and build a curriculum - Maintain a growth mindset toward student learning and teaching practice