Call Center Agent – Majorel, Casablanca & UAE (Dec 2024 – Sep 2025) - Managed high-volume inbound and outbound calls for international clients. - Provided accurate information, resolved complaints, and ensured customer satisfaction. - Handled confidential data following company and client security policies. - Worked with CRM and digital systems to update customer files and track cases. - Achieved strong performance metrics: call handling time, quality score, and client satisfaction.
Call Center Agent – Intelcia, Majorel & Foundever (2019 – 2022) - Supported multiple campaigns in French, English, and German. - Resolved customer problems efficiently and professionally. - Developed strong communication, empathy, and adaptability. - Strengthened skills in compliance, phone etiquette, and customer retention.
Receptionist – La Cascade Restaurant (2022 – 2023) - Welcomed guests and managed reservations via phone and walk-ins. - Coordinated with kitchen and service teams to ensure smooth operations. - Managed waiting lists, guest concerns, and special requests. - Ensured a professional and organized front desk environment.
Sales Associate & Operations Assistant – MAC Cosmetics, Dubai (2023 – 2024) - Delivered premium customer service in high-traffic malls (Dubai Mall, Marina Mall, Mercato). - Managed daily operations: schedules, client appointments, reporting, stock coordination. - Worked closely with management to reach sales targets and maintain brand standards. - Supported product demonstrations and client consultations in a professional manner.
Freelance Beauty Specialist (Ongoing) - Built a stable client base through social media and referrals. - Managed bookings, communication, and follow-up independently. - Strengthened customer service, organization, and business management skills.
Legal Intern – Law Firms, Casablanca - Assisted in legal research and documentation preparation. - Participated in client meetings and case follow-up. - Gained experience in compliance, confidentiality, and structured reporting.
