Handling incoming phone calls, directing them when necessary and taking messages within the established guidelines - Answering general queries in person, by telephone, or email - Providing information about products and services to customers, clients, and partners - Answering or referring inquiries about business operations, policies, or procedures - Carrying out clerical support tasks such as organizing meetings, preparing presentations, collating data - Scheduling and following up with appointments - Maintaining filing systems in paper form or electronically using databases - Creativity - The ability to negotiate and collaborate - Customer Service Skills - Management Skills - Strong interpersonal and communication skills - Time management skills