Managed full lifecycle for 50+ events (conferences, weddings, meetings) annually, ensuring flawless execution and high client retention. Negotiated vendor contracts, achieving 10-15% cost savings on catering Increased guest satisfaction scores by 25% through proactive communication and personalized service. Coordinated logistics for events of 100-800 guests, including room setups and menus
Recreation & Front-Line Operations Supervisor
Marriott Hotel – Islamabad, Pakistan Jan 2010 – Jan 2012
- Supported administrative functions including staffing schedules, records, and reporting. Delivered professional customer service and handled confidential client information. Recruited, trained, and guided staff to maintain a high standard of service. Ensured compliance with company policies and maintained organized operational files. Achieved consistently high guest satisfaction ratings through efficient coordination. - Led overall salon operations, ensuring a high standard of service, cleanliness, and professionalism at all times Managed, motivated, and trained a team of stylists, beauticians, and reception staff to deliver exceptional client experiences Planned staff schedules, managed appointments, and optimized workflow to increase productivity and reduce wait times Built strong relationships with clients, handled feedback and complaints professionally, and ensured high client retention Oversaw inventory control, ordering of products, and coordination with suppliers to maintain stock levels Monitored daily sales, monthly targets, and salon performance, contributing to consistent revenue growth Implemented salon policies, hygiene standards, and health & safety regulations in compliance with local requirements Supported marketing initiatives, promotions, and upselling of services and retail products Maintained accurate records, reports, and cash handling proceduresManaged daily operations and administrative tasks to ensure smooth workflow.
