**Fitness terminal ladies gym** Receptionist Jan 2020 - April 2022 - Welcomed and greeted incoming visitors and customers professionally. - Adding clients in the system using the mind body software. - Checked in and out clients. - Booked and Confirmed appointments. - Answered central telephone system and direct calls accordingly. - Processing transactions accurately. - Responded to customers needs through competent customer service and prompt problem solving. - Worked as a team with the sales department to promote the business hence making more sales. - Doing other clerical work like mailing, faxing and printing. - Kept the reception clean and tidy. - Making daily, weekly and monthly reports. - Creating a pleasant environment to clients with my interpersonal relationship skills. - Proper record keeping and making accounts **Serena Hotels, Uganda** Receptionist Dec 2018 - Nov 2019 - Booking and confirmation of appointments for clients. - Organised conference rooms. - Answered phone calls and transferred them accordingly. - Made reports and kept clients records confidential. - Welcomed and greeted guests. - Provided accurate information about the hotel. - Kept reception clean and tidy.