- Develop staff service or retail goals and guide staff in goal achievement. - Monitor operations to ensure compliance with applicable health, safety, or hygiene standards. - Conducting Therapist Training for the new joiners. - Experience in working under pressure and achieving customer satisfaction and service excellence. - Performing different types of massages, beauty treatments, and wellness therapies. - Maintaining detailed records of massages, treatments, and therapies performed on each spa guest. - Communicating with guests during massages to adjust massage techniques as required. - Resolving guest complaints and reporting any accidents to the supervisor. - Cleaning and sanitizing work areas, changing treatment room sheets, and sterilizing all instruments and equipment before each use. - Explaining massages, treatments, and therapies to guests and providing suitable recommendations as needed. - Ensuring that the spa is adequately stocked with spa supplies and reporting shortages to the supervisor. - Enquiring about guests' medical conditions and allergies before providing spa services.