- **Front office Manager** Esoft Metro Campus, Matara, Sri Lanka 2020 - 2022 - Managed and trained a team of 10 front office personnel in a fast-paced setting. - Enhanced customer satisfaction by implementing new processes for appointment scheduling and client interactions. - Oversaw daily administrative functions, including staff scheduling, issue resolution, and data management - **Customer Relations Executive** Salon Revive Colombo, Sri Lanka 2022 - 2023 - Developed and maintained relationships with clients, ensuring a consistent and personalized customer experience. - Implemented strategies to increase customer retention and sales through effective communication and service delivery. - Greeted and Welcomed clients warmly upon arrival, ensuring a positive first impression and maintaining a professional front desk environment. - Managed Appointment Scheduling efficiently using salon management software, reducing booking errors and optimizing the appointment calendar for maximum client throughput. - Handled High-Volume Phone Calls professionally, addressing inquiries, booking appointments, and managing rescheduling or cancellations with minimal disruption. - **Student Counselor / Telecommunication Assistant** SRDCS, Dubai, UAE December 2023 - February 2024 - Offer guidance on work permits and student visas, ensuring compliance with regulations. - Assist students with academic and personal challenges, improving student retention and success.