Branch Supervisor at SHE ONE BEAUTY LONGUE LADIES SALON LLC (Nov 2023 - Present)
- Unlock premises, checked staff arriving time, checked equipment’s and systems, Reviewed day’s schedule and appointments and confirmed booking, ensure supplies and inventories are stocked, managed mani, Pedi and hair sections are ready for the clients
- Take Complaints and feedback from clients and reported on time to the management.
- Ensure all sales or transactions for the day are processed and recorded.
- Verify that all receipts, invoices, and payment confirmations are accounted for.
- Count the cash in the register or cash drawer.
- Compare it with the recorded sales and transactions to ensure accuracy.
- Document any discrepancies and address them as needed.
- Managing monthly target sales and payroll report as well.
Customer Service Executive at N.M.C Specialty Hospital Ltd, Dubai (Dec 2021 - Sep 2023)
- Greeting and directing patients to examination room, scheduling patient appointments and making reminders.
- Informing patient about delays and waiting times, obtaining patients addresses, contact details, insurance information and medical histories.
- Enter all patient data into electronic medical record within a timely fashion (address, phone, insurance EID, etc.)
- Online appointments updating in the system and calling the patients and confirming.
- Answer phone in the call center as needed to respond to inquiries made by patients, vendors, insurance companies, and other medical facilities.
- Updating and verifying patient information at every visit, assisting patients in filling out patient history form, consent forms, and payment contract forms, when necessary.
- Receiving and processing cash and credit card payments for medical services rendered.
- Answering, investigating, and directing patient inquiries or complaints to the appropriate medical staff member.
- Follow up with patients to ensure their inquiry or complaint has been satisfactorily resolved.
- Performing administrative and clerical duties such as filing paperwork when necessary.
Customer Service cum Account Assist at Nawab Food Industries Pte. Ltd, Singapore (Mar 2020 - May 2021)
- Accept calls from Inbound and attending inquires.
- Chasing customers for payments and collection calls.
- Preparation General Sales Invoices, Credit Notes, and Delivery Notes.
- Solved customer challenges by offering relevant products and services.
- Developed, maintained, and utilized diverse client Base.
