- Customer Service Excellence (5 years) - Sales strategy Development (3 years) - Team leadership and Training (3 years) - Conflict Resolution (3 years) - Multitasking and Time Management (4 years) - Verbal and written communication (4 years) - CRM software e.g (Salesforce, Zendesk) (2 years) - Proficiency in using salon booking card payment machines - Excellent communication and interpersonal skills - Strong organizational skills with attention to detail - Ability to multitask and prioritize tasks in a fast-paced environment - Punctual and reliable with a positive attitude - Ability to use salon booking system to schedule and manage client appointments efficiently - Monitor and replenish salon supplies as needed - Maintain Employee schedules & days off Payroll & reports - Coordinate appointments with salon staff to ensure smooth workflow - Follow up with clients to confirm appointments and provide reminders as necessary - Ensure reception area is clean, organized, and presentable