Salon Owner, Slay By Leema - Leicester, UK, 01/2023 - 05/2025 Curated a diverse range of beauty treatments and products, meeting the needs of a wide demographic of clients. Developed and implemented marketing strategies to attract new clients and retain existing ones, increasing salon revenue. Managed salon rotas effectively, providing relevant holiday and sickness cover to minimise client disruption. Streamlined appointment booking system, reducing wait times and improving overall customer experience. Closely managed salon stock supplies, maintaining operational readiness whilst minimising waste. Coordinated staff participation in professional development workshops and beauty expos, keeping skills current and cutting-edge. Led by example in providing faultless client care, listening attentively to their needs and attending to them appropriately. Salon Manager, Humera's hair and beauty - Leicester, UK, 04/2021 - 01/2023 Developed and implemented marketing strategies to attract new clients and retain existing ones, increasing salon revenue. Managed salon operations, overseeing staff schedules, stock levels, and financial transactions to maintain efficiency. Processed customer cash and card payments with accuracy. Closely managed salon stock supplies, maintaining operational readiness whilst minimising waste. Addressed customer complaints with empathy and professionalism, resolving issues promptly to maintain high satisfaction levels. Tailored facial treatments to specific skin types and needs. Analysed customer feedback to identify areas for improvement, leading to enhanced client satisfaction and loyalty. Coached and mentored hair and beauty teams, providing ongoing training to maintain high-quality customer treatments. Fostered a positive and supportive work culture, encouraging teamwork and mutual respect among all salon employees. Monitored fashion, hair and beauty trends, attending regular training to deliver services to meet customer expectations. Collaborated with beauty influencers and local businesses for cross-promotion, expanding market reach and brand awareness. Reception Manager, Hilton Hotels - Leicester, UK Coordinated bookings, appointments, and schedules to maximise efficiency and guest satisfaction. Managed reception area and team, providing exceptional customer service and maintaining high standards of professionalism. Handled guest complaints with empathy and discretion, resolving issues to ensure repeat business. Oversaw daily cash transactions, ensuring accuracy in billing and financial records. Managed staff training and onboarding, training in tasks such as customer service techniques and reception best practices. Kept front desk supplies sufficient through regular stock counts, ordering low stocks when necessary. Monitored the maintenance and cleanliness of the reception area, creating a welcoming environment for visitors. Reviewed and updated reception policies and procedures, ensuring compliance with current regulations. Took phone calls and responded to business general emails, managing matters including bookings, general enquiries and complaints. Managed inventory of office supplies and promotional materials, keeping track of stock levels and reordering as necessary. Trained new staff in customer service protocols and reception duties, improving team performance. Managed company's diary by arranging bookings, assessing availability, taking bookings and sorting cancellations. Coordinated staff schedules, arranging based on busy reception periods and contracted hours. Trained staff in delivering first-class service for exceptional customer feedback. Developed and maintained relationships with suppliers, negotiating contracts that reduced office expenses. Initiated a staff reward and recognition program, leading to increased motivation and job satisfaction. Accommodated guests with diverse needs based on current room and personnel availability. Makeup Artist & Hair Designer, Freelance - Leicester, UK Applied advanced makeup techniques to meet client specifications for various events, enhancing their natural beauty. Maintained high standards of hygiene and cleanliness, sterilising tools and equipment after each use to uphold health regulations. Offered corrective makeup services for photoshoots, skilfully concealing imperfections and enhancing features. Designed unique makeup concepts for bridal parties, aligning with wedding themes and individual styles, ensuring memorable experiences. Worked closely with clients experiencing skin conditions, selecting hypoallergenic products to avoid allergic reactions. Conducted one-on-one consultations to understand client preferences and provided tailored beauty advice, improving customer satisfaction. Collaborated with photographers and stylists to create cohesive looks for fashion shoots, contributing to successful campaigns. Participated in fashion week events, working under pressure to deliver creative makeup looks within tight schedules. Created curled, straight and updo hairstyles to meet client requests.
