THE H SALON (SPA & SALON), Dubai Manager | 2024 to Date Oversee the daily operations of the salon and spa, ensuring a seamless customer experience. Supervise and lead a team of hairstylists, beauticians, and spa therapists to maintain high service standards. Develop and implement marketing strategies to attract new clients and retain existing ones. Manage bookings, client appointments, and staff schedules for optimal efficiency. Ensure compliance with hygiene, safety, and industry regulations. Handle customer inquiries, complaints, and feedback to enhance satisfaction and brand reputation. Maintain inventory, order salon products, and control stock levels to minimize wastage. Train and mentor staff to improve skills, service delivery, and overall performance. Monitor financial performance, sales targets, and revenue growth, ensuring profitability. Collaborate with suppliers and vendors to source high-quality products at competitive prices. MAGIA HAIR EXPERIENCE (SPA & SALON), Dubai Supervisor | 2023 – 2024 Supervised daily salon and spa operations to ensure smooth workflow and exceptional customer service. Managed staff schedules, assigned tasks, and monitored team performance to maintain efficiency. Provided guidance and training to hairstylists, beauticians, and spa therapists to enhance service quality. Assisted in handling customer inquiries, appointments, and resolving complaints professionally. Assisted in handling financial transactions, cash management, and daily sales reconciliation. Encouraged a positive and professional work environment, promoting teamwork and high service standards. TNS THE NAIL SPA, Dubai Receptionist Cum Assistant Supervisor | August 2022 – 2023 Manage front desk operations, including handling calls, inquiries, and client appointments. Provide high-quality customer service to VIP clients, including business executives and celebrities. Assist HR, Finance, and Sales & Marketing teams with administrative tasks. Oversee office inventory, order supplies, and coordinate daily administrative activities. Supervise office assistants and ensure smooth day-to-day office operations. Arrange travel bookings and schedules as required. ROYAL ASCOT HOTEL, Dubai Receptionist Cum Night Auditor | December 2021 – July 2022 Greeted and assisted guests with check-in/check-out following hotel standards. Addressed special guest requests and ensured excellent customer satisfaction. Processed overnight guest requests, balanced accounts, and prepared financial reports. Managed room status discrepancies, reconciled departmental accounts, and verified room rates. Ensured proper cash handling and prepared cash receipts for deposit. Telephone Operator | March 2016 – December 2018 Managed all incoming and outgoing calls, including wake-up calls and special guest requests. Provided guests with information about hotel services and nearby attractions. Addressed customer concerns and escalated complaints to management when necessary. Maintained an efficient switchboard system and recorded guest details accurately. SAFARI PARK HOTEL, Kenya Front Office Agent | November 2013 – October 2015 Welcomed guests with professionalism and provided seamless check-in/check-out services. Addressed guest inquiries, ensuring their needs were met promptly and efficiently. Maintained communication with relevant departments for special guest requests. Assisted in reservations, managed room availability, and provided information about promotions. Promoted in-house Food & Beverage services and provided local attraction details. Maintained an accurate and updated reception logbook for smooth shift handovers. I oversaw a team of 16, managing salon scheduling and inventory, reducing product wastage while ensuring staff availability during peak hours. Increased customer retention through the introduction of loyalty programs. Oversee the daily operations of the salon and spa, ensuring a seamless customer experience.
