Cabin Crew Manager at IndiGo Airlines / Akasa Air | India Dec 2015 - May 2024 Supervised and motivated a team of cabin crew members, ensuring compliance with safety and service standards. Delivered world-class service to international passengers, including VIPs and executive-level clients. Handled guest escalations, complaints, and service recovery, achieving a 95% resolution rate. Conducted pre-flight briefings, team coordination, and staff mentoring, improving service consistency. Collaborated with management to implement guest satisfaction improvement strategies. Recognized for discretion and professionalism in handling high-profile and multicultural clientele. Led cabin crew teams that consistently exceeded guest satisfaction targets. Achieved a 95%+ success rate in resolving guest concerns and escalations. Recognized for exceptional VIP handling and client relationship management. Trained and mentored new staff, improving team performance and service delivery. School Teacher at Playhouse Kindergarten | India Aug 2013 - Apr 2015 Developed strong interpersonal and communication skills while managing diverse groups. Organized extracurricular events and activities that strengthened student and parent engagement. Also worked as an Experienced Salon Manager overseeing daily operations, managing staff, ensuring exceptional customer service, and maintaining high standards of hygiene and presentation. Skilled in inventory management, client relationship building, appointment scheduling, and driving sales through promotions and upselling. Strong leadership and team management abilities with a focus on creating a welcoming and professional environment.