SEPT 2020 – APRIL 2025 DIFFANY STAR, MANAGER - Manage the daily operations of the salon to ensure a smooth, efficient, and customer-friendly environment. - Supervise, train, and motivate staff including stylists, receptionists, and assistants. - Handle client complaints and resolve issues promptly and professionally. - Schedule appointments, manage calendars, and ensure adequate staff coverage. - Monitor inventory levels and order salon products and supplies as needed. - Ensure compliance with health, safety, and sanitation standards. - Implement marketing and promotional strategies to attract and retain customers. - Track and analyse financial performance, including revenue, expenses, and profitability. - Conduct regular team meetings and performance reviews. - Maintain a clean, organized, and welcoming salon environment. AUGUST 2018 – AUGUST 2020 FRONT OFFICE MANAGER, NIRAMAYA RETREATS PVT. LTD. (INDIA) - Assist guests by selling future reservations. - Promptly follow up with guest inquiry leads for second chance booking - Answering telephone calls and emails in a prescribed and professional manner. - Maintain potential and current guest profile information. - Assist guests with questions regarding their existing reservations. - Provide concierge service with general knowledge of the property and surroundings areas including restaurants, entertainment, special events and general directions. - Effectively manage daily correspondences and operational tasks to exceed guest’s expectations and guest base. - Coordinating with front desk before guest arrivals to ensure they have comfortable stay. OCTOBER 2016 – JULY 2018 MARKETING EXECUTIVE, DESIGN HOUSE INDIA PVT. LTD. (INDIA) - Maximized outreach by implementing marketing strategies to grow customer base. - Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends. - Prepared detailed marketing forecasts on daily, weekly and quarterly basis. - Created sales strategies to promote advertising offerings and motivate larger deals. - Updated and maintained websites to required quality standards with SEO for increased conversions. - Tracked performance on social media platforms using Google Analytics and other tools to strategically optimise campaigns. - Created and submitted press releases media outlets ahead of product launches, securing widespread coverage. - Used Facebook, Instagram and YouTube to promote products and events.