Manager
2767959735
6
15000
Fluent
Abu Dhabi
Romania
Text Link40
Married
Spa Operations Manager at Aldo Coppola from 08/2024 - Present in Abu Dhabi
Branch Head - Operations & Guest Experience at Bedashing Beauty Lounge from 07/2023 - 07/2024 in Abu Dhabi
Operations & Guest Relations Manager at Luxury Harrods Beauty & Spa from 06/2020 - 05/2023 in Abu Dhabi
Senior Cabin Crew at Etihad Airways - UAE from 10/2015 - 06/2020 in Abu Dhabi
Guest Relations Supervisor - Hotel Industry at Reghina Blue Hotel from 01/2012 - 08/2015 in Timisoara, Romania
- Psychology at Hyperion University, 09/2009 - 09/2012, Bucharest, Romania
- Courses: Hospitality Operations Management, Team Leadership and People Management, Financial Management for Hospitality, Spa & Wellness Management
- Spa Operations Management
- Team Leadership & Staff Training
- KPI Monitoring & Performance Analysis
- SOP Implementation
- Customer Service Excellence
- Conflict resolution & Complaint Handling
- OPERA PMS Familiarity
- Microsoft Office & Reporting Tools
- POS Software for Spa
- Budgeting & Resource Allocation
- Service Workflow Optimisation
