Operations Manager at 3 High-End Salons, CavinKare Pvt. Ltd., Chennai (Aug 2009 – May 2015) - Responsible for overseeing operations of three premium salons ensuring seamless service delivery and customer satisfaction, directing staff recruitment, training and performance management across all branches, developing and implementing business strategies to drive sales and profitability, monitoring budgets, cost controls, and optimizing operational efficiency, planning and executing promotional campaigns, conducting performance analysis and preparing detailed operational reports for senior management, maintaining high standards of hygiene, safety and compliance across all outlets.