Pure Poise Women’s Salon, Dubai Personal assistant and salon manager DECEMBER 2024 - PRESENT - Provided direct support to executive leadership by managing calendars, scheduling meetings, and handling correspondence. - Coordinated interviews, conducted initial screenings, and onboarded new processes for new hires. - Took charge of day-to-day team coordination, task delegation, and performance monitoring. - Drafted internal communications, meeting minutes, and client-facing emails. - Handled confidential information and documents with discretion and integrity. - Liaised with external partners, suppliers, and clients, ensuring all communications were aligned with executive goals. - Oversaw front desk operations including client bookings, scheduling, and walk-in management. - Delivered exceptional customer service and resolved client issues with professionalism and empathy. - Supervised salon staff, monitored performance, and enforced hygiene and service standards. - Tracked inventory, managed product orders, and maintained stock levels. - Designed promotional offers to increase foot traffic and client retention. Outsourcing Clinica Group, Algeria Call center agent 2022 -2024 - Taking customer calls, providing accurate, satisfactory answers to their queries and concerns. - De-escalating situations involving dissatisfied customers, offering patient assistance and support. - Guiding callers through troubleshooting, navigating the company site or using the products or services. Receptionist, Algeria F&BK School 2019-2022 - Assisted customers in selecting products that meet their needs, providing Greet and assist visitors in a professional and friendly manner, ensuring positive first impression. Manage phone calls, emails, and correspondence - including filing, data entry, and maintaining office supplies. Provide support