Pure Poise Women’s Salon, Dubai Personal assistant and salon manager DECEMBER 2024 - PRESENT
- Provided direct support to executive leadership by managing calendars, scheduling meetings, and handling correspondence.
- Coordinated interviews, conducted initial screenings, and onboarded new processes for new hires.
- Took charge of day-to-day team coordination, task delegation, and performance monitoring.
- Drafted internal communications, meeting minutes, and client-facing emails.
- Handled confidential information and documents with discretion and integrity.
- Liaised with external partners, suppliers, and clients, ensuring all communications were aligned with executive goals.
- Oversaw front desk operations including client bookings, scheduling, and walk-in management.
- Delivered exceptional customer service and resolved client issues with professionalism and empathy.
- Supervised salon staff, monitored performance, and enforced hygiene and service standards.
- Tracked inventory, managed product orders, and maintained stock levels.
- Designed promotional offers to increase foot traffic and client retention.
Outsourcing Clinica Group, Algeria Call center agent 2022 -2024
- Taking customer calls, providing accurate, satisfactory answers to their queries and concerns.
- De-escalating situations involving dissatisfied customers, offering patient assistance and support.
- Guiding callers through troubleshooting, navigating the company site or using the products or services.
Receptionist, Algeria F&BK School 2019-2022
- Assisted customers in selecting products that meet their needs, providing Greet and assist visitors in a professional and friendly manner, ensuring positive first impression. Manage phone calls, emails, and correspondence
- including filing, data entry, and maintaining office supplies. Provide support
