Receptionist
Position
Receptionist
Tech ID
2769942891
Age
27
Salary
7500
AED
Years of experience
9
Years
Marital Status
Married
English Fluency
Fluent
Ethnicity
India
Current Location
Dubai
Portfolio
View Portfolio
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Experience
SALON MANAGER – Jean Claude Biguine (Mumbai) 8/03/2023 till date - Managing inventory - Keeping records of cash inflows and outflows - Maintaining the in-salon experience for clientele - Enforcing hygiene practices across all workstations - Team engagement and scheduling. - Implementing marketing campaigns. - MOM performance. - Year on year growth - Product penetration. SUPERVISOR – Nstyle International. 7/11/2021 – 20-12-2022 - Controlling tidiness of the premises. - Enforcing hygiene practices across all workstations. - Monitoring stock levels and ordering supplies. - Keeping records of cash inflows and outflows. - Motivating the staff to achieve targets. - Overseeing the scheduling of appointments. - Supervising communication with clients. - Preparing Schedule for Staff. - Setting goals for each staff member, evaluating staff performance, and providing training and overall guidance. SALON MANAGER - Lakme Lever Private Limited, 3/2/2020 to 20/10/2021 - Training staff on sales, motivating them to hit their targets. • Making sure all the quality and hygiene standards are maintained all the time. • Conducting meeting and briefing the staff with forecast for the day and month. • Making sure all the areas in salon meet the standards as per the protocol and SOP’. • Train Staff on Guest Journey, Retail sales, Cross Sale of Service. • Hire Staff. • Increasing sales revenue. • Conducting time to time trainings for staff on new treatments, products, brands, quality and hygiene. • Keeping up with the clients on feedback on services, requirements and making sure if any complains they resolved immediately. ASSISTANT SALON MANAGER: Enrich Salons & Academy – Mumbai 15/2/2016 to 31/1/2020 • Managing staff, training and motivating them to achieve set target. • Maintained a full stock of inventory and ensured proper sanitation. • Prepare sales report, evaluating staff performance, with salon manager. • Increasing sales revenue. • Addressing and resolving client complaints regarding salon services and employee behavior. MANAGER - Esthetique Salon & Spa – Mumbai 3/1/2015 to 29/12/2015 • Managing day to day salon operations. • Making sure every client gets excellent service and good experience of guest journey. • Set Up Salon Sop & Protocols. • Stock ordering, Stock check, Inventory Control. • Overlooking the front desk. • Daily meetings & reports on sales. Corporate Events: - Done a couple of corporate events. Those events included promotional events, registration events and marketing of the company.
Education
- Certified Makeup Artist. - By Cherag Bambboat (Magical Makeovers) Mumbai. - Attended Guest journey training with Enrich Salons and Academy. - Have attended training for Nails, Waxing, Hair Product, Skin Treatments. Graduate: - (K.C. COLLEGE) Kishinchand Chellaram College of Arts, Commerce & Science. (HSC and Graduation) - Diploma in Business Management (N.M. College) Narsee Monjee College of Commerce and Economics. High School - The Nalanda Foundation (Maharashtra State Board) SSC.
Duties & Skills
- Hardworking and willingness to embrace new styles and learn more. - Strong leadership skills and continues learning passion. - Extensive marketing and sales knowledge to motivate team. - Ability to lead and motivate a high performance sales team. - Analyze regional market trends and discover new opportunities for growth. - Ability to train, mentor and coach. - Strong client relations, excellent in communication skill convincing and negotiation, excellent work ethic. - Creative, organized, capable of multitasking and can work under pressure. - Ability to take initiative and think outside the box, address potential problems and suggest prompt solutions. - Ability to observe, evaluate measure and analyze key performance indicators and give meaningful feedback. - Ability to travel as needed.