CONCENTRIX: November 2020 – November 2021: Customer Relation - Providing technical support over the phone, Configuring computer hardware, software, networks, printers and scanners, Responding in a timely manner to service issues and requests, Setting up accounts for new users, Dealing with customers complaints. MILLENNIUM CENTRAL MAFRAQ: October 2019 – October 2020: Front Desk Receptionist - Greeting and thanking guests in a sincere, friendly manner, Checking guests in on arrival and out on departure, Anticipating and addressing guests' needs, and resolving their problems and complaints, Performing duties on a daily checklist. FRASER SUITES DOHA: December 2017 – August 2019: Front Desk Receptionist - Welcome guests as they arrive at the hotel, Checking guests in and out, issuing keys, Taking reservations by telephone or email, Preparing bills and dealing with payments, Providing guests with information, answering their queries and dealing with complaints.