I have an experience as a Call Center Agent offering more than 3 years of career in sales, technical support, billing analyst and customer service and as a Front desk/Receptionist for 2 years in UAE. Evaluate problems and complaints of the client and provide solutions to them. Administer information about the company's product or services. Effectively field complaints about telephone service, wireless reception, dial-up Internet connectivity and billing issues. Conduct research into connectivity problems or other possible errors to resolve issues. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Take orders, calculate charges, and process billing or payments concerns. Provide virtual healthcare assistance to the customers. Advertise if needed different or alternative medicine/items. Energetic and friendly receptionist with experience providing administrative support and excellent customer service to clients and internal staff. Efficiently processes updated client information and payments into database. Assists walk-in clients, schedules client appointments, answers phone lines, and helps clients with questions and issue.