Languages: English (Native), Russian (Intermediate). Guest Relations: Front Desk Operations, Client Service Excellence, Conflict Resolution. Reception & Administration: Appointment Scheduling, Reservations Management, Office Coordination. Customer Service: Client Retention Strategies, Problem Solving, Upselling Services. Technical Skills: Microsoft Office Suite, CRM Systems, POS Systems, Digital Marketing Basics (Social Media). Soft Skills: Communication, Multitasking, Organizational Skills, Team Collaboration. Additional: Greetings customers, scheduling appointments, maintenance of salon, inventory control.