The wave lounge beauty and wellness spa (5 star) (UAE) 2022-2026 Senior Front desk agent & Call center agent Greets and welcomes guest in a friendly and professional manner. Provide professional handling of both inbound and outbound calls. Schedule, confirm, manage appointments and resolving complaints. Handle payment transaction, generate daily report accordingly. Sales of package, membership, retail product and offer promotion. Coordinate timely staff drop offs and pick up at client locations. Nails the modern manicure studio (UAE) 2020-2022 Front desk agent Greets and welcomes guest in a courteous and professional manner. Manage and schedule appointments accurately. Keep the front desk area tidy and well-organized. Coordinate with staff and departments to ensure smooth operation. Resolving complaints, handling payments, selling packages & retails. AcaiXpress Cafe (UAE) 2015-2018 Senior crew member Greet customer warmly and courteously. Take orders accurately, either at the counter, via phone, and delivery application. Handling food and beverage preparation. Ensuring proper stock rotation and checking expiration dates. Resolving customer issues professionally. Provide menu suggestion and inform customer about promotion.